Early Help - Quality Assurance

As part of Early Help Quality Assurance, the Family Help – Partnership and Assurance Team undertake a number of measures including, audit, tracking and Service User Feedback. It is also expected that agencies should also have their own Early Help management oversight systems in place.

The information and findings from the quality assurance work of the Family Help – Partnership and Assurance Team is reported back to the Family Help Wellbeing Board and is disseminated across various cluster groups and forums to celebrate what is working well and to support the development of Early Help. 

Audit

Early Help Area Officers contact Lead Practitioners to arrange to either meet face to face (which can include attending a TAF meeting) or request the EHA information to be emailed in for audit.  

Family Feedback

Families are contacted by the Family Help – Partnership and Assurance Team to ask if they would like to give their views of the Early Help Support which is being undertaken or has taken place, offering a number of ways which families can feed back including phone calls and online feedback forms.

Tracking

Early Help Area Officers may contact Lead Practitioners of EHA’s which have been open for over 6 months to offer an opportunity for Lead Practitioners to discuss the EHA, answering any questions and queries about the EHA support.